Precision Pneumatics, based in Knowsley, Liverpool, is celebrating its 20th anniversary as a Premier Distributor for Atlas Copco Compressors. According to managing director Phil Hood, Precision Pneumatics' continued success is the result of offering quality products combined with exceptional customer service: "We do not tolerate poor customer service. We have service levels in place to ensure we always provide the best service possible and speed of response is absolutely key to this."
Precision Pneumatics was established in 1991 by Phil Hood, Julie Prescott and John Bevan (now retired) with, between them, over 50 years' experience in the compressed air industry. The company has been an Atlas Copco Premier Distributor since its inception and covers Merseyside, Lancashire, Cheshire and North Wales. Authorised to undertake surveys and the design, supply and installation of Atlas Copco compressors and compressed air equipment, Precision Pneumatics offers products from Atlas Copco's industrial compressor range, including fixed-speed oil-injected rotary screw compressors from the GX and GA ranges, and oil-injected VSD (variable-speed drive) compressors up to 315kW. The distributor also offers Class Zero rated oil-free scroll compressors up to 22kW and quality air accessories such as dryers and inline filters.
During the last 20 years, Phil Hood has seen a number of changes to the compressed air industry: "When I first started in this industry, there was somewhat of a 'chequebook maintenance' approach to compressors. This soon gave way to a recession-induced focus on saving money. Now our customers are looking for high-quality, cost-effective equipment, combined with good customer service and, since the advent of the VSD compressor, there has also been an increased focus on energy-efficient solutions. We have chosen to work with Atlas Copco for the past 20 years because they consistently provide innovative, market-leading products which enable us to meet these customer requirements effectively."
As well as changes in the industry, Precision Pneumatics itself has changed over the past 20 years. Since it was first established, the company has continued to grow as a business and in 2000 acquired Wearside Pneumatics (also an Atlas Copco distributor). In 2002, the company moved into a purpose-built 12,500sqft factory and now employs 22 people at its Precision Pneumatics branch in Liverpool and a further seven at its Wearside Pneumatics branch in the North East.
"Going forward," says Phil Hood, "it is important for any business to continue to develop its offering and its service, and Precision Pneumatics is no exception. From the industry's perspective, I think energy efficiency will continue to be top of the list of priorities and good customer service and high-quality products will carry on playing a crucial role in customers' decision process when selecting compressed air equipment."