Atlas Copco has appointed Ken Revell and Stef Lievens to lead its Compressor Technique Service (CTS) division in the UK. The division has recently been re-structured to help customers improve the uptime of their compressed air and vacuum systems through an expanded range of aftermarket services, including air compressor optimisation, big data analysis, remote monitoring, predictive maintenance, as well as genuine spare parts and service.
Ken Revell has assumed the position of Business Line Manager for Sales & Marketing within the UK CTS division, having originally joined Atlas Copco in 2004 as a sales engineer. Following this, he took on the position of customer care manager before becoming sales manager for Atlas Copco’s Industrial Air division in 2012. In his new customer facing role, Ken will focus on increasing uptake and awareness of the company’s wide range of compressor maintenance plans, which provide compressed air users with the flexibility to choose a service plan that meets their specific requirements.
As Ken explains: “My goal is to help customers ensure their compressor or vacuum pump is working efficiently at all times, whether by leaving maintenance in their hands through the provision of genuine compressor parts and oils, or by us servicing their compressed air or vacuum systems at predetermined intervals to lower the risk of unexpected problems and optimise their production processes. At the other end of the spectrum, we offer a total compressed air management package, incorporating our cutting-edge SmartLink data monitoring program, which offers customers total peace of mind by taking maintenance almost completely out of their hands.”
Meanwhile, Stef Lievens has been appointed as Business Line Manager for Service Operations within the UK CTS division. Stef joined Atlas Copco in 2010, initially as a manufacturing engineer, before becoming a service specialist in 2012. In his new role, Stef will focus on improving the customer experience by enhancing the services that increase compressed air system uptime, and optimising systems and processes behind the scenes.
One of the main ways Stef plans to do this is via Atlas Copco’s newly formed Business Intelligence Unit, which has been specifically tasked with system optimisation and processing data. This includes the information collected from compressors fitted with a SmartLink data monitoring box. By intelligently analysing the data received from SmartLink, which helps predict and anticipate technical problems or inefficient running patterns, Atlas Copco will be able to significantly increase the uptime of its customers’ connected machines.
As Stef explains: “Using remote monitoring technology, it is now possible for us to increase the uptime of our customers’ compressed air and vacuum systems, and predict their maintenance requirements, thus ensuring an improved user experience. As a company, Atlas Copco is embracing the movement towards big data and the Internet of Things, and it is my goal to make further progress in this area, with our SmartLink technology leading the way.”
Learn more about Atlas Copco at www.atlascopco.co.uk/compressorsuk.