Further enhancing its customer service, igus is launching LiveChat. The online service, which is available Monday to Friday during regular business hours, enables customers to talk directly with igus technical advisors.
Matthew Aldridge, Managing Director, igus says: “With the integration of LiveChat capabilities, visitors to our website are able to receive answers to their questions instantly from trained technical advisors. Support is available for a range of questions, from pricing quotes and sample requests to assistance in specifying, or identifying igus components already in use.”
LiveChat complements a range of new online tools from igus, including iglidur expert. This tool provides immediate support to calculate, configure and order self-lubricating, maintenance-free plastic products. In addition, the igus website has been further enhanced with new filtering options in specific product areas.
Aldridge adds: “Together with the launch and expansion of the new webshop, customers are now able to access exactly the product they need more quickly. And, of course, for the more personal touch, we still offer telephone support, as well as specialised teams in the 16 product areas and consultants in 13 sectors.”
The LiveChat can be found at www.igus.co.uk.