ABB drives customers now benefit from a complimentary support agreement during the warranty period. A new service from ABB gives users of medium- and high-power variable speed drives complimentary access to a host of services throughout the warranty period. Drive users now receive access to on-site repair, rapid exchange of faulty parts with access to original spares, telephone support during office hours and technical query escalation.
Customers only need to register the drive at the point of commissioning to activate the service. The registration can be handled by ABB directly or through one of its authorised value providers. Alternatively, customers can download a registration app and enrol the drive themselves.
Both telephone and ABB Ability cloud-based remote support offers advice, guidance and issue resolution. This benefits those customers who are trying to get a drive up and running or seeking reassurance that the drive operates as intended. Reduced downtime and plant interruption is further enhanced by escalation to global experts who handle advanced user queries. For medium voltage drives, rare instances of drive failure or condition monitoring can benefit from ABB Ability remote support from specialist teams.
Throughout the warranty period customers will receive continuous support and engagement for backup. This includes advice on maintenance techniques, trends and practices. Customers will obtain priority notifications of upgrades and enhancements.
The service is available for larger ABB industrial drives that includes: ACS880, ACS1000, ACS2000, ACS5000, ACS6000, ACS6080, ACS580MV, Megadrive-LCI, DCS880.
Stuart Melling, ABB business unit manager, drives & controls, UK says: “ABB Initial Care gets the best out of your investment without any extra costs, while maintaining seamless operation. By simply registering your drive you get valuable access to ABB’s immense application know-how and product expertise. ABB Initial Care reduces the risk of downtime and offers peace of mind support throughout the warranty period; it also introduces the customer to the wider benefits of ABB Drive Care.”
Following the ABB Initial Care period, users have the option to transfer to a full ABB Drive Care service package with associated costs. This service includes preventive care, complete care and replacement care and features maintenance services, specialised support, ABB Ability digital activities such as remote assistance and remote condition monitoring and failure recovery.
To learn more about ABB drives please visit www.abb.co.uk.