Atlas Copco pledges 98% air compressor uptime with new Availability Guarantee

Atlas Copco’s compressor users who are already benefiting from a new or renewable complete maintenance care plan under the company’s Total Responsibility agreement, now have even greater assurance of productivity − the added option of an Availability Guarantee.

The new scheme pledges 98% productive uptime for a compressed air installation, or a credit if it falls below this level.

Availability Guarantee on top of a Total Responsibility Service plan is the ultimate way to achieve the highest availability of compressed air equipment, without risking breakdowns or downtime of the plant which relies upon compressed air. This is especially crucial to production sites which run 24 hours per day.

An Availability Guarantee provides further reassurance to Atlas Copco’s Total Responsibility Service Plan customers, who already benefit from a suite of maintenance options that do it all – on-time expert service using genuine manufacturers’ replacement parts, equipment performance monitoring and troubleshooting, and proactive repairs and priority emergency support, all achieved within a rapid and efficient workflow.

All compressed air equipment covered under an Availability Guarantee scheme has to be fitted with Atlas Copco’s SMARTlink remote monitoring solution and equipped with the Uptime and Energy SMARTlink licence. SMARTlink monitoring keeps an eye on machine parameters that have an impact on component lifetime, including running hours, load/unload ratio and behaviour, ambient conditions, oil temperatures, pressure, and many more. As long as the compressor is communicating, Atlas Copco takes responsibility for an uptime of 98%, offering a credit if it does not deliver on this promise.

Throughout the term of the Availability Guarantee agreement, as well as unscheduled repair work on listed components, Atlas Copco will include a visit from one of its energy consultants to discuss SMARTlink operational reports during the first year of the agreement. This will provide additional security to its availability pledge and an opportunity to discuss optimisation and energy savings options that are tailored to specific compressed air installations.

Atlas Copco business line manager for compressor technique service sales and marketing, Ian Ainsworth, explains: “We are confident that with the introduction of the Availability Guarantee we have all the tools, data, knowledge, experience, people, and products to guarantee a user’s compressed air supply availability at 98% for a reliable performance and sustained productivity.

“If the availability of an air compressor is below the agreed limit of 98%, customers will receive a credit that will be made at the end of the respective service plan year. As long as the compressor is communicating, we take responsibility for its uptime. And if we do not deliver on our promise, customers will receive a credit.”