AWL accelerates global service with secure remote access solution

Switching to IXON in partnership with Routeco, AWL implemented a fast, secure, and user-friendly remote access solution. Within a single day, they had deployed a robust infrastructure seamlessly integrated with existing workflows. Features like Single Sign-On (SSO) and SCIM support met strict IT compliance requirements, gaining rapid internal acceptance.

The IXON platform transformed AWL's service approach, embedding remote support into every machine. Technicians now access devices securely from mobile or desktop platforms, delivering faster maintenance, higher customer satisfaction, and better uptime. Beyond connectivity, IXON provides AWL with tools for data logging, dashboards, and monitoring, creating opportunities for advanced analytics and proactive service, firmly positioning AWL as a tech-forward, customer-focused organisation.