Boulting Technology updates its service and support offering

Boulting Technology's new service is available to any business with an automated plant, but is specifically tailored to low-margin manufacturers. The risk-based approach is bespoke to individual clients, allowing customers to pick from a comprehensive list of services when choosing a level of cover for their control systems. This includes obsolescence analysis and planning, preventative maintenance, spares, repairs, training, system upgrades, standby cover and emergency 24-7 on-site response.

The service offering covers control systems and machinery that typically encompass programmable logic controllers (PLCs), human machine interfaces (HMIs), high-level supervisory and control systems (SCADA), communication networks and telemetry systems.

Nick Boughton, sales manager at Boulting Technology explains: "Manufacturers with limited in-house resources can often be subject to unplanned periods of downtime as issues with their control systems have gone unnoticed. These problems can be addressed for a relatively low cost, if they are dealt with before a system comes to a standstill. As part of our new service offering, our audits will help to identify improvements in system reliability, which will help lead to a reduction in unplanned maintenance and downtime.

"While 24-7 callout is included in our service and support offering, we carry out control system audits and implement corrective action to help reduce the need for emergency callout as much as possible. However, if a problem does occur, customers will benefit from working with a competent systems integrator with predetermined site knowledge and relevant tools to get their system working again safely and in the shortest possible time."

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