For many years Igus has been using the internet to distribute and support its products globally. What started on a small scale about ten years ago has developed into an extensive online range. Today the online shop offers around 80,000 different products, providing access to information and ordering in 16 languages.
Customers' ability to configure energy chains, bearings or cables for themselves is only one of the many helpful internet tools Igus provides. The new online pinout configurator QuickPin 2.0, for example, can be used to configure cables/connectors online, request the price (including copper surcharge), order directly and generate an ePLAN electric P8 macro free of charge for every cable. The whole process takes only a few minutes. Accessories can be chosen from more than 850 Chainflex cables and 3000 plug components.
Another useful tool is the online product configurator for energy chains. Alongside 3D CAD data, users can download Excel spreadsheet part lists directly, and place orders through the web shopping basket. The new improved shopping basket, with an intuitive user interface and guidance, enables customers to make an inquiry or place an order in only five easy steps.
Justin Leonard, who is responsible for electronic media at Igus, states: "Many of our customers use the web shop as a source of information as well, of course. But since the possibility of requesting prices has been introduced in the online shop, the number of orders received through the internet has increased significantly."
The internet is not being treated as a replacement for sales engineers or printed catalogues, of course. Leonard continues: "We still distribute significant quantities of our printed catalogues."
However, a major advantage of the web shop is that it makes comparisons between different products much easier. In future, the product configuration services will be expanded even further, and price information will be available for all products.
Try the QuickPin 2.0 online pinout configurator now at www.igus.eu/quickpin-demo.