Lenze invests in logistics and new UK headquarters

To satisfy customer needs for product diversity, Lenze has invested 40million in a new logistics centre not far from Lille. This site holds parts for the UK, France, Holland and Spain, giving advantages of delivery flexibility from the centralised stocks. The full range of Lenze geared motors can be built from stock parts, including customer-specified options such as brakes, encoders, blowers, and special lubrication and paint finishes. With optimal storage and handling facilities, the logistics centre is able to achieve both consistent quality and reliability of delivery. Order handling procedures are proven and precise. Where a customer orders an electronic drive with options such as communication or safety modules, the drive is assembled with the requested options so it is ready to run. Furthermore, the shipping paperwork, archived data and product markings all reflect the full assembled specification, which is a great aid to future traceability and spares supply.

Customer service in the UK

Meanwhile, at the Lenze UK headquarters in Bedford, steps are being taken in parallel to the introduction of new logistics. Customer service is being strengthened with an emergency stock of critical products and spare parts instead of the previous warehouse of general stocks. Customer support is being realigned with internal technical customer service, field sales and back-up from teams of Application Engineers and Product Managers. Part of the changes will see the Lenze Bedford head office move to a modern facility (see right) four miles away in the autumn of 2010, allowing for more efficient work flow.

As the UK emerges strongly from recession, the need for skilled technical support in drive and automation technology has never been greater. Lenze is aligning itself to the high growth already experienced by its customers. The new logistics concept will support growth, with reliable deliveries across the whole product range, together with a more efficient Bedford resource for sales, service and technical support.