MBO Osswald customer portal offers individual benefits

MBO Osswald has further extended its customer portal, combining its production know-how, industry experience, top quality and service with customer-specific information and enriched by customer requirements, delivering enhanced transparency and freedom of action designed to boost value added.

A new feature of the portal is express manufacturing of drawing parts. With immediate effect, users of the customer portal are able to order previously supplied drawing parts via express manufacturing. Drawing parts produced individually for the customer in question can be priced online on the basis of the required quantity and ordered. If rapid delivery is required, it is now possible for the first time to trigger an express manufacturing order and send the parts directly for production on the machine.

Another new feature relates to contractual documents and REACH. Documents such as order confirmations, delivery notes, invoices and offers can be displayed whenever required and are available for download and storage. What is more, REACH certification can be issued for all supplied parts at any time.

Order tracking permits seamless follow-up for all ordered articles – live and whenever required. As early as the raw materials planning stage, the individual steps are displayed clearly and traceably and any applicable cancellation period is shown.

Users of the customer portal also benefit from transparent pricing even for large quantities and can also take advantage of their existing customer-specific prices online. Delivery times and stock levels are displayed. Exclusive delivery time benefits are available for contract manufacturing orders – custom drawing parts with the possibility of express manufacturing.

Extended quantity ranges for all configurators are available to users of the customer portal. This ensures complete transparency and freedom of action even for larger quantities.

Further enhanced features include:

• Users can generate offers themselves at any time and then order the corresponding articles on the basis of these later on
• All the basic information, such as product details or 3D models, is available unrestrictedly to users of the customer portal.

MBO Osswald says usability, intuitive operation and the integration of 50 years of experience in the field of linking technology were its guiding lights during the extension of the online platform, which has been designed to make the lives of all innovators and purchasers a little easier and further increase value added.