Posted to News on Wednesday, April 19, 2017 Share:

Mouser Electronics recognised again for service excellence

Mouser Electronics has received the NorthFace ScoreBoard Award from Omega Management Group Corp. for the fifth straight year in recognition of achieving excellence in customer service and support in 2016. Mouser received a 99 per cent satisfaction score.

Since 2000, the award has been presented annually to companies who, as rated solely by their own customers, exceeded expectations in customer satisfaction during the prior calendar year. Omega is an expert in customer experience management (CEM) strategy, and helps companies boost revenue and profits by consistently exceeding customer expectations for service quality.

Mark Burr-Lonnon, Senior Vice President of Global Service and EMEA & APAC Business at Mouser Electronics says: "We have always taken great pride in consistently providing all of our customers with best-in-class service. This is a high honour. To receive it for the fifth time is extraordinary and due in large part to the dedication of our teams across the globe, who work hard to ensure that every customer is happy with their experience."

John Alexander Maraganis, President & CEO of Omega says: "The NorthFace ScoreBoard Award recognises organisations who not only offer exemplary customer service, but who also centre their existence on a deep commitment to exceeding customer expectations. In 2016, more than 275 projects, many international in scope, were judged from scores of companies based in the US and abroad. The majority of companies are repeat recipients, which shows that, despite the tough economy, implementing a CEM strategy is a reliable, proven way to achieve business success."

Omega's methodology measures customer satisfaction and loyalty levels on a 5-point scale (or equivalent) four times during the year in such categories as technical support, field service, customer service and account management. NorthFace ScoreBoard Award recipients are companies who, based solely on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0. As in previous years, Mouser earned a 4.8 on the 5-point scale.

Maraganis says: "Due to its unique "˜customer-only vote' criteria, the NorthFace ScoreBoard Award has been viewed from its inception as the only objective benchmark for excellence in customer service. Our research indicates that companies that consistently achieve a 4.0 rating or above, which we call the "˜Loyalty Zone,' are succeeding in locking in profitable, long-term customer relationships, and this significantly raises the bar on their competitors."

Mouser's customer service excellence is deeply ingrained into its corporate culture, which emphasizes the important role of each employee, working as a team to help ensure customer satisfaction and loyalty. For more information, visit www.mouser.com/nfsb-award.

Mouser Electronics

Artisan Building, Suite C, First Floor
Hillbottom Road
High Wycombe
HP12 4HJ
UNITED KINGDOM

+ 44 (0)1494 467490

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Posted 5 years ago

Murata ZPA Series capacitive MEMS pressure sensor at Mouser
Posted 5 years ago

Mouser now shipping all three popular UDOO Neo Boards
Posted 5 years ago

Mouser announces worldwide distribution deal with UDOO
Posted 5 years ago

Mouser-sponsored Rebellion Racing Team wins FIA Cup
Posted 5 years ago

Mouser now shipping USB Type-C Receptacles from TE Connectivity
Posted 5 years ago

Now at Mouser: LUXEON C Colour LEDs for smooth colour mixing
Posted 5 years ago

Mouser now shipping Murata's tiny MTC1 DC-DC converters
Posted 5 years ago

TI HDC1050 sensor: low-power temp and humidity measurements
Posted 5 years ago

Mouser stocking Intel's newest Next Unit of Computing (NUC) kits
Posted 5 years ago

Mouser Electronics wins top marketing awards from ECIA
Posted 5 years ago

Mouser now shipping MediSpec connectors from Molex
Posted 5 years ago

Mouser now shipping new Intel Quark processor for IoT
Posted 5 years ago

ADuM140D/E digital isolators protect data in harsh environments
Posted 5 years ago

Molex Mini-Fit Sr. connectors now available from Mouser
Posted 5 years ago

TI's ISO7820/ISO7820F dual-channel digital isolator at Mouser
Posted 5 years ago

TI PGA900: high-resolution resistive sensing conditioner
Posted 5 years ago

High-performance Molex MediSpec connectors from Mouser
Posted 5 years ago

Atmel SMART E70 ARM-based microcontrollers now at Mouser
Posted 5 years ago

Mouser offers small footprint, low power USB Type-C devices
Posted 5 years ago

Small high-capacity power relays: Panasonic HE-S Series
Posted 5 years ago

Avago Technologies high-res motion feedback encoder kits
Posted 5 years ago

Mouser enhances medical applications site
Posted 5 years ago

Dual isolation DC-DC converter in Silicon Labs Si88x2x modules
Posted 5 years ago

USB Type-C with TI TUSB320 CC logic and port controllers
Posted 5 years ago

Micro SFP+ connector and cable assemblies from Mouser
Posted 5 years ago

Mouser now stocking ultra-low-power STM32L4 microcontrollers
Posted 5 years ago

Integrated microcontroller and Wi-Fi for IoT from Atmel's SAMW25
Posted 5 years ago

Freescale PF3000 Power Management Integrated Circuit at Mouser
Posted 5 years ago

Atmel's SAM D10/D11 microcontrollers now at Mouser
Posted 5 years ago

TI's LDC1101 1.8V inductance-to-digital converter now at Mouser
Posted 5 years ago

An introduction to stepper motors and stepper drivers
Posted 5 years ago

LUXEON FlipChip UV LEDs from Lumileds now at Mouser
Posted 5 years ago

Xsens MTi 1-Series Dev Kit available from Mouser
Posted 5 years ago

Cree XLamp XHP35 high-density, high-intensity LEDs from Mouser
Posted 5 years ago

Netduino 3 for fast prototyping available from Mouser
Posted 5 years ago

Mouser Electronics awards its 2015 "Best-in-Class" Honorees
Posted 5 years ago

New pocket-sized Intel Compute Stick with Linux at Mouser
Posted 5 years ago

Mouser showcases technologies at NIWeek Design Conference
Posted 5 years ago

Mouser and Omron announce global distribution agreement
Posted 5 years ago

High-resolution Avago AEDT-981x encoders now at Mouser
Posted 5 years ago

AD ADF5904 Downconverter Module and Eval Board from Mouser
Posted 5 years ago

Mouser now stocking ADLINK Technology's ETX-BT Modules
Posted 5 years ago

ADZS-SC58x EZ-KIT Lite and EZ-Board evaluation systems at Mouser
Posted 5 years ago

Mouser announces global distribution agreement with Vicor
Posted 5 years ago

Atmel SAM C21 Xplained Pro Eval Kit now shipping from Mouser
Posted 5 years ago

Mouser adds home and factory automation to applications site
Posted 5 years ago

Microsemi SmartFusion2 Dual-Axis Motor Control Starter Kit
Posted 5 years ago

Mouser unveils enhanced Internet of Things applications site
Posted 5 years ago

Dual-Port USB data isolation with Murata Power NMUSB202MC
Posted 5 years ago

Mouser-backed Piquet is first electric car racing World Champion
Posted 5 years ago

Mouser and Imahara launch new home and factory automation series
Posted 5 years ago

Mouser sponsors Freescale Technology Forum in Austin
Posted 5 years ago

Mouser adds the ML-XT sealed connection system
Posted 5 years ago

Mouser now shipping Vishay VEML6070 UV light sensor
Posted 5 years ago

Mouser now stocking the BMI160 6-Axis from Bosch Sensortec
Posted 5 years ago

Silicon Labs' Si70xx relative humidity and temperature sensors
Posted 5 years ago

Pocket-sized Intel Compute Stick with Windows at Mouser
Posted 6 years ago

Mouser Electronics expands to Japan with local service centre
Posted 6 years ago

TDK Ultra-Compact Bluetooth Smart Module now at Mouser
Posted 6 years ago

Cree 12GHz GaN HEMT-based MMICs now at Mouser
Posted 6 years ago

Mouser launches enhanced open source hardware technology site
Posted 6 years ago

Omron's embedded B5T HVC Face Detection Sensor Module at Mouser
Posted 6 years ago

Laird CoolZorb Thermal/EMI Absorber now at Mouser
Posted 6 years ago

Lumileds LUXEON 5258 LEDs for directional lighting applications
Posted 6 years ago

Freescale S12ZVC MagniV Mixed-Signal MCU from Mouser
Posted 6 years ago

Mouser recognised for Excellence in Customer Service
Posted 6 years ago

TI SimpleLink low power wireless MCUs now at Mouser
Posted 6 years ago

Mouser: TE's 2014 Global High Service Distributor of the Year
Posted 6 years ago

Mouser and Imahara launch space series to create a lunar legacy
Posted 6 years ago

Maxim MAX11216 24-Bit ADC with PGA only at Mouser
Posted 6 years ago

Bosch BME280 Environmental Sensor now at Mouser
Posted 6 years ago

Gamma-resistant Maxim DS28E80 1-Wire EEPROM at Mouser
Posted 6 years ago

Mouser signs global distribution agreement with TRACO Power
Posted 6 years ago

TI MSP-EXP432P401R 32-bit LaunchPad Evaluation Kit at Mouser
Posted 6 years ago

AD9154 2.4Gsps Quad DAC Eval Boards from Mouser
Posted 6 years ago

HALO Electronics magnetic technology products from Mouser
Posted 6 years ago

Amphenol Industrial H4 UTX PV connectors available from Mouser
Posted 6 years ago

CUI Novum Intermediate Bus DC-DC converters now at Mouser
Posted 6 years ago

EPCOS CeraLink SP and LP capacitors now at Mouser
Posted 6 years ago

Mouser signs global distribution agreement with CUI Inc.
Posted 6 years ago

Phoenix Contact UNO POWER DIN-Rail power supplies at Mouser
Posted 6 years ago

Digilent's Analog Discovery oscilloscope now at Mouser
Posted 6 years ago

Molex's Impel Backplane Interconnect System now at Mouser
Posted 6 years ago

Texas Instruments 16-bit ADS8339 low-power ADC at Mouser
Posted 6 years ago

Mouser extends Molex partnership with GWconnect product line
Posted 6 years ago

ADuCRF101 wireless data acquisition system now at Mouser
Posted 6 years ago

Mouser Electronics announces strong European growth figures
Posted 6 years ago

Mouser launches new robotics technology site
Posted 6 years ago

Maxim MAX11300 20-port mixed-signal I/O from Mouser
Posted 6 years ago

Mouser Electronics signs global agreement with Microsemi
Posted 6 years ago

Littelfuse's SP402x TVS diode arrays in stock at Mouser
Posted 6 years ago

Innovation challenge design contest for engineering students
Posted 6 years ago

Bosch Sensortec's 3-in-1 absolute orientation sensor at Mouser
Posted 6 years ago

Mouser and TTI team at Southern Manufacturing & Electronics
Posted 6 years ago

Texas Instruments MSP430i202x/3x/4x MCU now at Mouser
Posted 6 years ago

Molex's Super Sabre Connector System now at Mouser
Posted 6 years ago

Mouser expands portfolio with Hittite Microwave products
Posted 6 years ago

Teledyne LeCroy's MAUI advanced user interface technology
Posted 6 years ago

Advantech's MIO-2263 1GbE Embedded IoT gateway now at Mouser
Posted 6 years ago

Mouser launches new motor control application site
Posted 6 years ago

Cypress' parallel F-RAM non-volatile memory at Mouser
Posted 6 years ago

Molex EdgeMate power connectors now at Mouser
Posted 6 years ago

Cypress' PSoC-4 Pioneer kit now at Mouser Electronics
Posted 6 years ago

Maxim MAX1493x 5kV Digital Isolators at Mouser
Posted 6 years ago

Bourns 2015-Series gas discharge tube surge arrestors
Posted 6 years ago

Advantech's MIO-5271 SBCs now available at Mouser
Posted 6 years ago

AD7175-2 Sigma-Delta Rail-to-Rail ADC available at Mouser
Posted 6 years ago

Mouser promotes new Formula-E 270hp electric vehicle technology
Posted 6 years ago

Mouser and Digi reach agreement for global distribution
Posted 6 years ago

From design chain to supply chain: Mouser & TTI combined
Posted 6 years ago

Mouser to distribute products by Advantech
Posted 6 years ago

Mouser Electronics announces new partnership with Grant Imahara
Posted 6 years ago

Mouser showcases dev kits and expertise at Electronica 2014
Posted 6 years ago

Maxim's MAXREFDES72 Reference Design now at Mouser
Posted 6 years ago

Mouser in global distribution agreement with Delta Electronics
Posted 6 years ago

Microchip's RN4020 Bluetooth low-energy smart module at Mouser
Posted 6 years ago

Philips Lumileds' LUXEON CoB LED arrays available from Mouser
Posted 6 years ago

Analogue Devices AD9135/6 2.8Gsps DACs available from Mouser
Posted 6 years ago

Mouser applauds winners in "˜Create the Future' Design Contest
Posted 6 years ago

Molex Brad Ultra-Lock Circular Connectors now at Mouser
Posted 6 years ago

AD9625 12-bit ADC evaluation board with 2.5Gsps from Mouser
Posted 6 years ago

Vishay's VCNL4010 proximity and ambient light sensor at Mouser
Posted 6 years ago

TI MSP430BT5190 mixed signal MCUs with Bluetooth stack
Posted 6 years ago

Microchip Bluetooth starter kit available from Mouser
Posted 6 years ago

Mouser launches free design integration tool MultiSIM BLUE
Posted 6 years ago

TI MSP-EXP430FR5969 LaunchPad Evaluation Kit now at Mouser
Posted 6 years ago

Mouser: exclusive Global Distribution Agreement with GaN Systems
Posted 6 years ago

Mouser signs Global Distribution Agreement with Eurotech
Posted 6 years ago

Omron 2SMPB-01-01 Absolute Pressure Sensor available at Mouser
Posted 6 years ago

Infineon XMC1000 Industrial MCUs in stock at Mouser
Posted 6 years ago

Congatec computing modules from Mouser
Posted 6 years ago

Mouser sponsors Team China in new Formula E race series
Posted 6 years ago

Mouser wins Texas Instruments' Customer Growth Award for Europe
Posted 6 years ago

Murata AMR Magnetic Switch Sensors for open/close applications
Posted 6 years ago

Mouser signs global agreement to distribute Broadcom products
Posted 6 years ago

Connect to the IoT with the Intel DK50 Series Gateway
Posted 6 years ago

TI SimpleLink Wi-Fi processor development boards from Mouser
Posted 6 years ago

Mouser signs Global Distribution Agreement with EAO
Posted 6 years ago

Cree XLamp CXA HD LED arrays available from Mouser
Posted 6 years ago

Molex IllumiMate LCD connector systems available from Mouser
Posted 6 years ago

Low-height gate-drive TLP5702 photocoupler
Posted 6 years ago

Mouser now stocking Cypress CY7C1049CV33 Fast Async SRAM
Posted 6 years ago

Panasonic PAN1740 Bluetooth low energy modules from Mouser
Posted 6 years ago

Mouser to release MultiSIM BLUE powered by NI
Posted 6 years ago

VITA 67 Coax Connectors available from Mouser
Posted 6 years ago

Mouser launches new communications applications site
Posted 6 years ago

Würth Elektronik eiSos' MagI3C power modules from Mouser
Posted 6 years ago

Mouser launches new anti-counterfeit site
Posted 6 years ago

Mouser signs global distribution agreement with Cosel
Posted 6 years ago

Lattice MachXO3 FPGAs with very high density I/O from Mouser
Posted 6 years ago

Littelfuse LSP05 and LSP10 surge protection modules from Mouser
Posted 6 years ago

Intel NUC with Intel Atom E3815 processor available from Mouser
Posted 6 years ago

Entry deadline nears for "Create the Futur" design contest
Posted 6 years ago

Analog Devices AD9139 16-bit 1.6Gsps DAC available from Mouser
Posted 6 years ago

Mouser-sponsored race team finishes strongly at Le Mans
Posted 6 years ago

Amphenol CFP2 commercial cage connectors available from Mouser
Posted 6 years ago

Analog Devices AD9652 16-bit ADC evaluation board with 310MSPS
Posted 6 years ago

Mouser to demo sensor technologies at Sensors Expo
Posted 6 years ago

Mouser Electronics sponsors Le Mans racing team
Posted 8 years ago

ProxSense proximity and touch sensor controllers from Mouser
Posted 9 years ago

Mouser Electronics to distribute Rowley Associates' CrossWorks
Posted 9 years ago

More news

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Longer operating life with NSK DH/DS series linear guides

Twice the running distance of the company’s conventional alternative

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Speed Starter delivers intuitive operation

Bridging the gap between motor starters and frequency converters

3 days ago

Rotary position sensors for mobile machinery

Focus is on tackling toughest environmental conditions

3 days ago

Intuitive user interfaces for smooth human-machine interaction

Lenze's new web-based solution for machine visualisation combines user and OEM requirements

3 days ago

Elesa SAN industrial components launch - with silver lining!

New range incorporates silver ions for sanitisation against microbes, bacteria and fungi

3 days ago

Eyes on the uEye XLE models

IDS industrial cameras – new housing variant cuts system price

3 days ago

Low-noise sensing solutions for wind turbines

Sensonics demonstrates expertise in performance criteria for accelerometers used at low frequencies

3 days ago

Casting an eye over continuous casting

NSK academy online platform expands training modules

4 days ago

Free Webinar: Packaging Machine Safety

The next in a series of useful webinars hosted by Pilz takes place on 25th June

4 days ago

Securing OT systems against cyber-attack

For a standards-based approach, stakeholders can turn to the IEC 62443 guidelines