Nord Drivesystems equips its products with QR codes

Nord Drivesystems is equipping its products with QR codes. The company says this will offer numerous advantages to customers, including direct access to their respective country organisation’s customer service.

When contacted via the system, the individually used drive solution is directly displayed on the contact person’s monitors and they can provide competent support. In case of contact by telephone, customers need simply provide the serial number of their drive component. “Scanning this QR with your mobile forwards you to the ‘Digital services’ selection menu,” explains Jörg Niermann, head of marketing at Nord Drivesystems.

Apart from direct access to the service department, customers have further options. Using the serial number of their drive component, they can navigate to its documentation and to a list of potential spare parts. Customers can also contact their responsible sales department or directly jump to the myNORD customer portal. The drive component’s serial number will always be pre-set and all subsequent information is linked to it.

Nord Drivesystems will start the QR code system with effect from the end of April. Drive components with QR codes will be supplied from then on and offer the above-mentioned advantages. “At the same time, we are working on further services. For example, we intend to inform our customers of digital updates for their frequency inverters via ‘Digital services’,” says Niermann.