Posted to News on Friday, September 21, 2007 Share:

Pilz introduces 24/7 technical support by telephone

Round-the-clock support is essential in production environments that operate for two or three shifts. Moreover, modern automation and safety-related controls are increasingly programmable electronic systems that are dependent on application-specific software, so it is not practical in every case to rely on stocking a replacement for a swap-and-go approach to restarting production.

Pilz has now developed a 24/7 support structure with the aim of enabling its customers worldwide to benefit from a high level of technical support at all times of the day and night. Furthermore, the general standard of support available - which is already high - is being raised even higher, and the 24/7 support concept provides scope for continuous improvement.

Pilz subsidiaries around the world are delivering 24/7 support in a variety of ways, depending on local requirements. In the UK it is telephone-based, with a technical support engineer available to take calls at any time. If the customer's problem cannot be resolved over the telephone, a specialist will be located who can respond in a timely manner. Customers can also send emails and faxes 24 hours per day, but these will not be actioned until the start of the next working day.

To make use of the 24/7 telephone support, UK customers should call 01536 462203.

Pilz Automation Ltd

Pilz House
Little Collier's Field
Corby
NN18 8TJ
UNITED KINGDOM

+44 (0)1536 460766

sales@pilz.co.uk

More from Pilz Automation Ltd

Last few places on Machinery Safety Course
Posted 5 days ago

Distributed safety systems webinar 30th October 0930
Posted 1 week ago

Machine safety update: News from Pilz
Posted 2 weeks ago

New actuator for a new dimension in safety
Posted 4 weeks ago

White paper and free webinar address automation cyber security
Posted 1 month ago

Pilz UK offers more places on Machinery Safety courses
Posted 2 months ago

Pilz keeps safety and production on the boil at Vaillant
Posted 3 months ago

Latest machine safety webinar - final call!
Posted 4 months ago

A holistic view of machine safety and industrial security
Posted 5 months ago

Pilz announces online trade fair and weekly webinars
Posted 6 months ago

New guide to safe machine access and data security
Posted 7 months ago

Pilz launches machinery safety webinar channel
Posted 7 months ago

Pilz to present three machine safety seminars at HSE 2020
Posted 8 months ago

Pilz works with machine builder to implement new safety concept
Posted 9 months ago

Register now for Pilz machinery safety training courses in 2020
Posted 9 months ago

Webinar: How to create a safe human-robot workspace
Posted 10 months ago

Pilz UK machine safety training courses gain CPD accreditation
Posted 10 months ago

Back to basics: standards, directives and laws in the EU
Posted 1 year ago

Type 3 light curtains prove economical for system integrator
Posted 1 year ago

Case erectors benefit from Pilz safety controllers and switches
Posted 1 year ago

Pilz launches first safety system based on radar technology
Posted 1 year ago

Pilz UK adds new topics to machinery safety webinar series
Posted 1 year ago

Industrie 4.0, modular production processes and machine safety
Posted 1 year ago

New modular operating mode and access permission system
Posted 1 year ago

High-speed machine utilises Pilz interlocks and controller
Posted 1 year ago

Expand your knowledge of machinery safety with courses from Pilz
Posted 1 year ago

Safety Device Diagnostics boost availability and efficiency
Posted 1 year ago

PNOZmulti Configurator now with offline simulation function
Posted 1 year ago

New Pilz UK machinery safety webinars for 2019
Posted 1 year ago

Pilz launches PSENscan safety laser scanner
Posted 1 year ago

Analogue input module for PNOZmulti 2 safe control system
Posted 2 years ago

New stainless steel PSENmag magnetic safety switches from Pilz
Posted 2 years ago

Pilz safety products and services at Robotics and Automation
Posted 2 years ago

Pilz helps BMW implement safe collaborative robot applications
Posted 2 years ago

See safe and smart automation from Pilz at PPMA 2018
Posted 2 years ago

Machinery safety training courses and workshops from Pilz
Posted 2 years ago

Pilz launches world's first IP67 safety/automation PLC
Posted 2 years ago

CMSE course now available at your premises
Posted 2 years ago

SecurityBridge prevents unauthorised access to safety systems
Posted 2 years ago

Pilz upgrades PSENmlock modular safety gate system
Posted 2 years ago

One-day training course covers compliance with PUWER
Posted 2 years ago

Pilz publishes 5th edition of the Safety Compendium
Posted 2 years ago

Free Machinery Directive poster aids compliance with standards
Posted 2 years ago

Authorisation in machine automation - safety and security
Posted 2 years ago

PNOZmulti 2 configurable safety controller gains SafetyNET p
Posted 2 years ago

Using 2D and 3D sensing technologies to safeguard machines
Posted 2 years ago

Making the most of web visualisation and compact controllers
Posted 3 years ago

Machinery safety for new 3D printer - managing risks from lasers
Posted 3 years ago

Force and pressure measurement system checks cobot safety
Posted 3 years ago

Pilz PASvisu HMI software for web-based visualisation
Posted 3 years ago

Super-slim safety light curtains for finger and hand detection
Posted 3 years ago

When were your light curtains last tested?
Posted 3 years ago

Pilz to launch new products at CPI Health & Safety Conference
Posted 3 years ago

PSSuniversal 2 decentralised I/O for automation and safety
Posted 3 years ago

Machine safety webinars from Pilz
Posted 3 years ago

New training course: Safe Human-Robot Collaboration
Posted 3 years ago

Pilz expands portfolio of certified machinery safety training
Posted 3 years ago

What changed in BS EN ISO 13849-1:2015?
Posted 3 years ago

Protection from cyberattacks without compromising machine safety
Posted 4 years ago

Pilz provides safety products and services for fuel cell system
Posted 4 years ago

Modular automation control supports Industrie 4.0
Posted 4 years ago

Manufacturer of carbon brushes upgrades to Pilz servos
Posted 4 years ago

Pilz launches international online community for CMSE
Posted 4 years ago

Press retrofit increases productivity, availability and safety
Posted 4 years ago

PUWER Regulation 18 - Control Systems, and applicable standards
Posted 4 years ago

Pilz PSENmlock combines guard monitoring and locking in one unit
Posted 4 years ago

Get more from programmable safety and automation controllers
Posted 4 years ago

Servos with safe motion control boost press productivity
Posted 4 years ago

Pilz machinery safety training courses in August and September
Posted 4 years ago

Audi uses decentralised I/O system for safety and automation
Posted 4 years ago

New PNOZmulti configurable controller for larger projects
Posted 4 years ago

One-day course on software-configurable safety controllers
Posted 4 years ago

Pilz introduces new machinery safety seminars for 2016
Posted 4 years ago

Review: food and beverage machinery safety seminar
Posted 4 years ago

Expanded range of guard interlocks offers greater versatility
Posted 5 years ago

Featured seminar
Posted 5 years ago

Machinery Safety Seminar focuses on food and beverage industry
Posted 5 years ago

Pilz launch new PUWER Assessment service
Posted 5 years ago

Pilz appoints a new UK Site Engineer
Posted 5 years ago

PMC Protego DS servo drive achieves PLe with no extra encoder
Posted 5 years ago

Pilz PNOZmulti 2 and PSENslock ensure safety of test rig
Posted 5 years ago

Safe motion standard EN 61800-5-2: more than Safe Torque Off
Posted 5 years ago

Safe motion monitoring made easy with configurable module
Posted 5 years ago

Pilz rolls out new logo
Posted 5 years ago

Pilz C&G Machinery Safety Training Course - book now
Posted 5 years ago

Pilz machine safety seminars and workshops, autumn 2017
Posted 5 years ago

A new team member at Pilz Automation Ltd
Posted 5 years ago

Guard interlock standard EN ISO 14119 has now superseded EN 1088
Posted 5 years ago

Safety and automation system selected for packaging line upgrade
Posted 5 years ago

New EtherNet/IP and Profinet modules for PNOZmulti 2 controller
Posted 5 years ago

Training course: IEC 60204, electrical safety of machinery
Posted 5 years ago

Lock Out Tag Out training course with focus on machine safety
Posted 5 years ago

City & Guilds four-day Machinery Safety training course
Posted 5 years ago

Slimline RFID coded safety switches provide high integrity
Posted 5 years ago

When to integrate or separate safety and standard control?
Posted 5 years ago

New safe motion monitoring modules for configurable controller
Posted 5 years ago

New dates for Certified Machinery Safety Expert training course
Posted 6 years ago

Programmable safety system used for automotive paint shop
Posted 6 years ago

New website dedicated to complete Automation Solutions
Posted 6 years ago

All-in-one safety gate system for PL e safety and efficiency
Posted 6 years ago

Machine tool safety systems from a single source
Posted 6 years ago

All-in-one safety bolt and switches reduces engineering time
Posted 6 years ago

Pilz PAScal safety calculator now uses VDMA 66413 library
Posted 6 years ago

New advanced multifunction light curtains with no dead zones
Posted 6 years ago

What's new in BS EN 62061:2005+A1:2013?
Posted 6 years ago

What's changed in BS EN 62061:2005+A1:2013
Posted 6 years ago

New update to Pilz Machinery Safety Training Programme
Posted 6 years ago

Pilz PASmsi app for machine PL and SIL determination
Posted 6 years ago

ISO 14119:2013, new standard for guard interlocking devices
Posted 6 years ago

EN ISO 14119:2013, the standard for guard interlocking devices
Posted 6 years ago

Pilz PNOZsigma safety relays approved for nuclear industry
Posted 7 years ago

SafeLink modules make PNOZmulti safe controller more expandable
Posted 7 years ago

PNOZmulti Configurator v9.3.0 links PNOZmulti to PSS 4000 PLC
Posted 7 years ago

New brochure for Pilz machine safety sensors
Posted 7 years ago

New safety training course: Use and supply of packaging machines
Posted 7 years ago

Pilz opens new UK facility for enhanced service and support
Posted 7 years ago

Safety light curtain accessories expand application scope
Posted 7 years ago

Pilz experts on hand at Total Processing & Packaging Exhibition
Posted 7 years ago

Approved safety PLC system to be demonstrated at Railtex 2013
Posted 7 years ago

More expansion modules for PNOZmulti 2 safety controller
Posted 7 years ago

Pilz Safety Compendium - second edition published
Posted 7 years ago

Enhanced machinery safety training programme for 2013
Posted 7 years ago

Coded safety switches operate with up to three actuators
Posted 7 years ago

Pilz launches next-generation PNOZmulti configurable controller
Posted 8 years ago

Working towards a merger of ISO 13849-1 and IEC 62061
Posted 8 years ago

New Certified Machinery Safety Expert course from Pilz
Posted 8 years ago

Decentralised I/O modules meet PLe for safety switches in series
Posted 8 years ago

Press control system upgrade improves productivity and safety
Posted 8 years ago

EtherCAT and DeviceNet modules for configurable safety relays
Posted 8 years ago

Inaugural Machinery Safety Alliance seminar hailed a success
Posted 8 years ago

Fault masking: is your machine as safe as you think?
Posted 8 years ago

The key points of a systematic technical risk assessment
Posted 8 years ago

Pilz Sigma PNOZ s4 safety relay is approved to EN 81-1
Posted 8 years ago

Discuss machine safety with Pilz experts at Drives & Controls
Posted 8 years ago

Full service for supply and support of safety light curtains
Posted 8 years ago

Free download: EN ISO 13849-1 / EN 62061 software
Posted 8 years ago

Last chance to migrate from EN 954-1 to EN ISO 13849-1
Posted 8 years ago

Machinery safety training courses receive national accreditation
Posted 9 years ago

Paper industry conference to focus on health and safety
Posted 9 years ago

PSENenco absolute rotary encoder for SIL 3 and PL e controls
Posted 9 years ago

Decentralised I/O modules connect safety components
Posted 9 years ago

Why Category 2 is unsuitable for Performance Level d safety
Posted 9 years ago

Pilz PNOZmulti Configurator v8 gains macro capability
Posted 9 years ago

PSENini safe proximity switches are sealed to IP67
Posted 9 years ago

Mini configurable safety controllers are easier to expand
Posted 9 years ago

The role of an Inspection Body in CE marking machinery
Posted 9 years ago

How to choose the right guard safety switch technology
Posted 9 years ago

Pilz launches PNOZ s30 safe standstill and speed monitor
Posted 9 years ago

The differences between EN 62061 and EN ISO 13849-1
Posted 9 years ago

CE marking modified machinery - what machine users need to know
Posted 9 years ago

Safety expert urges machine builders to adopt latest standard
Posted 9 years ago

HSE guidance on safety of hand-fed platen presses
Posted 9 years ago

Machinery safety products and services for packaging machines
Posted 9 years ago

Pilz New Safety Compendium - a review
Posted 9 years ago

Retrofit safety system developed for hand-fed platen press
Posted 10 years ago

Safety unit includes interlock, monitoring and control functions
Posted 10 years ago

Pilz Safety Compendium - a free guide to functional safety
Posted 10 years ago

Pilz extends its range of emergency stops and control devices
Posted 10 years ago

Consultants CE mark test equipment imported from USA
Posted 10 years ago

Machine guard switches - a wider range from Pilz
Posted 10 years ago

EN 954-1 extension - advice from Pilz
Posted 10 years ago

Automation products and services from Pilz
Posted 10 years ago

Automation products and services from a single source
Posted 10 years ago

Machinery safety consulting and engineering services
Posted 11 years ago

IP20 decentralised I/O modules - Pilz to supply BMW
Posted 11 years ago

Machinery CE marking services and training
Posted 11 years ago

Are you ready for the new Machinery Directive 2006/42/EC?
Posted 11 years ago

What is new in the Machinery Directive 2006/42/EC?
Posted 11 years ago

PNOZmulti Mini controller for three or more safety functions
Posted 11 years ago

Mini version of PNOZmulti configurable control system
Posted 11 years ago

Machinery safety courses, July to December 2009
Posted 11 years ago

Control and I/O platform saves time and cost
Posted 11 years ago

City & Guilds training in machinery safety
Posted 11 years ago

City & Guilds training in machinery safety
Posted 11 years ago

Pilz launches PSS4000 automation control system
Posted 11 years ago

PSSuniversal I/O and control platform saves time and cost
Posted 11 years ago

Pilz Training Manager wins C&G Medal for Excellence
Posted 11 years ago

Paper explains hardware safety integrity for SRECS
Posted 11 years ago

Are you still using safety standard BS EN 954-1?
Posted 11 years ago

Are you still using BS EN 954-1?
Posted 11 years ago

Machinery Safety FAQs
Posted 11 years ago

Pilz PNOZ Classic safety relays no longer available
Posted 11 years ago

How to save money with machinery safety
Posted 11 years ago

Free poster explains functional safety standards
Posted 11 years ago

Why free technical support can be extremely valuable
Posted 11 years ago

Machinery safety training courses 2010 - free guide
Posted 11 years ago

PMI operator interfaces offer more for less
Posted 11 years ago

Why customised training courses are more cost-effective
Posted 11 years ago

Pilz PMI operator interfaces offer more for less
Posted 11 years ago

Free poster explains functional safety standards
Posted 11 years ago

Slimline multi-functional safety relays save money
Posted 11 years ago

Plant and machinery safety inspection service
Posted 11 years ago

Competency management for machinery safety
Posted 11 years ago

Pilz releases PNOZmulti Configurator v6.0.0
Posted 11 years ago

PNOZsigma safety relays offer benefits over Classic relays
Posted 11 years ago

PAScal safety calculator screen shot
Posted 12 years ago

PAScal safety calculator - a review by MachineBuilding.net
Posted 12 years ago

Electromagnetic interlock with non-contact switch
Posted 12 years ago

Safety interlock and monitoring switch combined in one
Posted 12 years ago

CE services aid compliance with European Directives
Posted 12 years ago

CE services help machine builders comply with legislation
Posted 12 years ago

More dates for EN ISO 13849-1 and EN 62061 courses
Posted 12 years ago

Pilz PMCprotego D servo amplifier includes expansion slot
Posted 12 years ago

Servo amplifier with slot for extra safety functions
Posted 12 years ago

New PMDsigma range of electronic monitoring relays
Posted 12 years ago

Machinery safety consulting and engineering services brochure
Posted 12 years ago

Safety validation service for machine builders
Posted 12 years ago

Machinery safety training courses in 2008
Posted 12 years ago

Pilz celebrates 60th anniversary
Posted 12 years ago

Pilz offers support for implementing machinery safety systems
Posted 12 years ago

PNOZmulti Configurator v5.3 supports analogue inputs
Posted 12 years ago

Safety calculator for machine control systems
Posted 12 years ago

New version of machinery safety calculator - free demo!
Posted 12 years ago

Standards and guidance for press brake safety
Posted 12 years ago

Safety-related control system design service
Posted 12 years ago

Experts offer safety-related control system design service
Posted 12 years ago

A safe, real-time Ethernet protocol - SafetyNET p
Posted 12 years ago

The right concept for a machine safety-related control system
Posted 12 years ago

Safety concepts - from the industry experts
Posted 12 years ago

A broad choice of industrial communication technologies
Posted 12 years ago

Machine risk assessments from a knowledgeable supplier
Posted 12 years ago

IP67 SafetyBUS p input module
Posted 12 years ago

SafetyBUS p safety input module is sealed to IP67
Posted 12 years ago

See SafetyEYE in action at MACH 2008
Posted 12 years ago

Safety light curtain inspections
Posted 12 years ago

Explaining the regulatory requirement to inspect light curtains
Posted 12 years ago

New expansion modules for PNOZsigma safety relays
Posted 12 years ago

Safety controller module accepts analogue inputs
Posted 12 years ago

Guide to the New Machinery Directive
Posted 12 years ago

PNOZmulti Configurator supports USB chip card reader
Posted 12 years ago

Machinery safety training courses in 2011
Posted 12 years ago

Change to EN 1088 tightens guard interlocking requirements
Posted 12 years ago

Easy switching from PNOZ Classic to PNOZsigma safety relays
Posted 13 years ago

Pilz SafetyEYE is 'Automation Product of the Year' 2007
Posted 13 years ago

Safety advice for first-time users of industrial robots
Posted 13 years ago

Space-saving safety switches have M12 threaded bodies
Posted 13 years ago

Machinery safety brings time savings and productivity benefits
Posted 13 years ago

Replacements for PNOZ 1 and PNOZ V Classic safety relays
Posted 13 years ago

Understanding corporate manslaughter and negligence
Posted 13 years ago

Pilz enhances global customer services
Posted 13 years ago

Non-contact safety switches survive in aggressive environment
Posted 13 years ago

Vision-based press control and safety monitoring system
Posted 13 years ago

What is meant by an employer's 'duty of care'?
Posted 13 years ago

New Pilz website improves level of customer service
Posted 13 years ago

Products and services for packaging machinery
Posted 13 years ago

Pilz launches InduraNET p wireless communications
Posted 13 years ago

Explaining the transition from EN 954-1 to EN ISO 13849-1
Posted 13 years ago

What you need to know about the new EN ISO 13849-1
Posted 13 years ago

Cost-effective expansion modules for safety relays
Posted 13 years ago

Safety calculator for EN ISO 13849-1 and EN IEC 62061
Posted 13 years ago

Easy way to link multiple PNOZmulti safety controllers
Posted 13 years ago

Revised list of machinery safety standards
Posted 13 years ago

Shrouded emergency stop pushbutton can be locked
Posted 13 years ago

Machinery safety training courses updated for 2012
Posted 13 years ago

Extra safety functions for speed monitoring modules
Posted 13 years ago

Pilz celebrates 20 years in the UK
Posted 13 years ago

Pilz offers BS 8888 and BS 8887-1 product standards
Posted 13 years ago

Pilz appoints Paul Kingston as Consultant/Engineer
Posted 13 years ago

New Machinery Directive 2006/42/EC training course
Posted 13 years ago

Introducing three-dimensional zone monitoring
Posted 13 years ago

UK launch for SafetyEYE vision-based machinery safety
Posted 13 years ago

Compact safety relay expansion unit adds timer function
Posted 13 years ago

New facility to house expanding Pilz development team
Posted 13 years ago

How to use machinery safety to enhance plant availability
Posted 13 years ago

Pilz PSS systems protect nuclear scientists
Posted 13 years ago

Price promotion on Pilz safety light curtains
Posted 13 years ago

Pilz unveils SafetyEYE 3D vision-based safety system
Posted 13 years ago

Free upgrade for modular safety controller configurator
Posted 13 years ago

Safety consultants help maximise productivity
Posted 13 years ago

Consultants help machine builders comply with local regulations
Posted 13 years ago

Safety light curtains to suit virtually every application
Posted 13 years ago

No more doubt: EN 13849-1 will replace EN 954-1
Posted 14 years ago

Explaining the changes in the 2006 version of BS EN 60204-1
Posted 14 years ago

Single-beam sensors cost less than safety light curtains
Posted 14 years ago

Safety services available from Pilz distributors
Posted 14 years ago

Next-generation machinery safety relays are super-slim
Posted 14 years ago

Pilz offers safety light curtains from stock
Posted 14 years ago

Modular, multi-functional safety controller
Posted 14 years ago

Display gives easier, faster safety controller diagnostics
Posted 14 years ago

The implications of IEC 62061 becoming EN 62061
Posted 14 years ago

Pilz launches rugged PSENbolt safety bolts for machine guards
Posted 14 years ago

Safety upgrade boosts productivity at Corus pipe mill
Posted 14 years ago

Modular safety controller gains additional functions
Posted 14 years ago

More news

1 day ago

HARTING at Smart Factory Expo 2020

The comapny will be showcasing its range of connectivity solutions at the online Smart Factory Expo from the 9th to the 13th November 2020

1 day ago

New ecolink cables for field mounted sensors

ifm electronic is now offering an extensive range of ecolink cables for use with field-mounted sensors, said to be suitable for use in a wide range of applications, including those in hygienic and wet areas

2 days ago

New vibration damper means no great shakes

Elesa has introduced a new range of AISI 316 stainless steel wire rope vibration dampers

2 days ago

Visit the Schaffner SPS Drives 2020 virtual exhibition stand

A digital exhibition of EMC/EMI filters for regenerative drive applications and more

3 days ago

High-quality UK made ABS power supply cases

13A Plug-in and In-line styles from BCL Enclosures includes flame-retardant ABS models

4 days ago

Variohm Group buys Phoenix America

Based in Fort Wayne, Indiana ,Phoenix offers a range of absolute and incremental encoders, together with speed and proximity sensors, custom moulded magnets and more

4 days ago

New chain configurator aids machine builders

Tsubaki's recently unveiled configurator can make specifying chain a whole lot quicker and easier

4 days ago

Counterfeit bearings – NSK continues the fight against the fakes

The scale of the fake bearings problem has been highlighted with the discovery of around 23,000 counterfeit NSK packages and labels at a plant in Hebei Province, China

4 days ago

Parker launches new hydraulic fluid particle contamination monitor

The company’s icount LaserCM30 Particle Contamination Monitor is now available and can provide test results in 90 seconds

5 days ago

Camozzi Automation launches new quick exhaust safety valves

Designed to provide a plug and play solution for OEMs that need to be compliant with Machinery Directive 2006/42/EC, Camozzi Automation says that its new quick exhaust 2-way safety valve range also complies with ISO 13849-1 covering the safe design of control systems which perform safety functions