In today's marketplace, component distributors must understand that, because of the commercial pressures that their customers are under, it is their responsibility to not only supply good quality product, but also a complete service that offers advice during specification and support after the point of sale. They must be the experts in their individual areas so that the customer has the freedom to consider the bigger picture.
Spelsberg UK recognises that it can be hard to find a supplier that is able to reliably satisfy large orders on short lead times whilst also offering the facilities for one-on-one sales support and consultation during the design stages. Often the larger suppliers, who have an element of control over the manufacturing schedules of the components, are unable to offer such a personal sales service; while the local suppliers who can offer support during the design process rely on foreign manufacturers to deliver the finished product on time.
Spelsberg has undergone a period of investment so that the company can meet both needs: the reliability of a major distributor and a personal service level, with product experts in every region who are able to understand a customer's design and work as a partner to specify a product that will be right first time. Their new facilities boast three in-house CNC machines, an assembly line, a design studio and enough warehouse space to comfortably satisfy 95 per cent of standard part orders next day.
The world is changing and component suppliers can no longer get away with simply selling product. They need to add value to their service so that customers can continue to compete in their markets. By offering expert advice that solves problems they can help to directly reduce timescales on prototyping and get products to market more quickly and more efficiently. Please follow the link to watch a video.